Coffee Machine Solutions - South East Queensland
Frequently Asked Questions
Please use the 'contact form' on the 'Contact' page if you cannot find a satisfactory answer to your question on the FAQ page.
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1. How long will it take? Question: How long will it take to service my machine? Answer: Domestic machines can take up to ten working days for a service and report. If parts are required the time will depend upon availability. |
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2. How much? Question: How much will it cost to service my machine? Answer: A non-refundable deposit of $100.00 is payable in advance. This deposit allows us to assess your machine and provide you with a report and quote on any required work. If you accept the quote for service or repairs the deposit will be deducted from the final bill. |
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3. Worth repairing? Question: What happens if I don't think it is worth repairing my old machine? Answer: If you decide your old machine is not worth repairing and purchase a new machine through Coffee Machine Solutions we will deduct the $80.00 service fee from the price of the new machine. |
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4. Do you pick up? Question: Do you come to me or can I drop my machine at your workshop? Answer: There is an additional fee starting at $50.00 depending on location for Coffee Machine Solutions to arrange pick-up of domestic machines. |
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5. Warranty? Question: Do you provide a warranty on repair work and parts? Answer: Coffee Machine Solutions only uses new parts in repairs and they are subject to a three month warranty. We warrant our service work for one month but this does not cover other problems that may occur because new parts have been placed in an older machine. |
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6. Do you have a showroom? Question: Do you have a showroom I can visit? Answer: Coffee Machine Solutions has access to a wide range of espresso machines and keeps a comprehensive selection of display machines in our showroom. The showroom is open to the public at 10/81 Bishop St, Kelvin Grove Qld 4059 from 8:30 am until 4:30 pm Monday to Friday or by appointment. |
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7. Can you help me choose a machine? Question: Can you help me choose an appropriate espresso machine for my needs? Answer: Our trained and experienced showroom staff are happy to help with machine recommendations and demonstrate the coffee making process while providing you with a great coffee. |
